Safe Communities of North Dakota

 
Explore SafeCommunities.org:

Free Safe Communities Newsletter
Stay informed on the latest Safe Communities news and resources through our free e-newsletter, Perceptions.

Click here to subscribe!
Partner Sites:

North Dakota
Motorcycle Safety Program

North Dakota
Department of Transportation
Fast Facts

Research has found that lap/shoulder safety belts, when used, reduce the risk of fatal injury to front-seat passenger car occupants by 45 percent and the risk of moderate-to-critical injury by 50 percent. (NHTSA 2005 Traffic Safety Facts Occupant Protection)

More Fast Facts...

October Focus On Customer Service

Posted; Oct 01, 2003

Printer-friendly version | bookmark this page | discuss this article in the forums |

If 80 percent of a business's profits are generated by 20 percent of the business's clients. It makes good "cents" to tailor services based on the needs of those 20 percent, without losing sight of the remaining clients.

Gearing up for the year ahead, October may be a good month to evaluate your customer base and allocate resources accordingly - offering higher levels of services based on spending or visiting habits. Be sure to have valid reasons for different levels of service. You now have two months to educate your employees and implement the changes.[ end of article ]