July Focus on Customer Service

This is a very negative view on complaints. Good customer service representatives should be thankful for the customer who complains. Why? Because complaints are the customer's gift - a prime opportunity for your business to evaluate its policies, procedures and customer service ideals. Instead of becoming defensive or agitated with the customer, thank them for their gift. Tell them why you are appreciative and, most importantly, apologize for any inconvenience you may have caused.